Email Communication in Releventful
Sending Emails
Releventful sends emails that are branded for your business. For instance, if your name is Sara and your business name is Yummy Bakery.
Your email will look as follows to your client
Replying to Emails
Emails can be replied to by simply clicking the reply button in your email client or clicking the Reply button in the email. Either method will automatically process the reply.
Email Recipients - Who will be notified?
When creating emails in Releventful, you can choose who should be the recipients. Once the recipients are chosen, they will be notified along with your event team.
Who is notified from the team?
Portal Team On Demand
You can choose who receives emails by managing which employees are added to the event on-demand.
Admins are Special
If you have members of your team who you have granted admin access, they will automatically be added as an employee to the event. This ensures they are copied on all event activity and kept up-to-date.
Build Your Portal Team
Portal teams can be used to choose which members of your team should be added to the events automatically.
How do I prevent certain admins from being notified on all event activity?
To prevent certain employees with admin permission from being notified on all event activity, you can setup your portal team.
Note: Admins who are not added to a portal team will still have access to the event.
Cannot Process Reply Email
If someone received the "Cannot Process Reply" email it is because the email address which was originally sent to them was manually changed and Releventful cannot identify where the email is intended to go.
To ensure that emails can be processed by Releventful
Reply to the original email received from Releventful
Click the Reply button in the email to reply