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How a client portal makes event planning easier for venues and clients

Learn how Releventful’s client portal brings event planning into one place with shared tasks, forms, documents, messages, and timelines tailored to each event.

Written by Naomi Sherman

One place for the event

Planning an event often means collecting answers, sharing files, confirming tasks, and keeping people aligned as details change. Releventful's event portal gives the client a place to see the information and requests the venue has chosen to share.

A repeatable starting point

A portal template defines the experience for an event type. The team can prepare tasks, forms, documents, messages, and a timeline once, then use that setup as events move through sales, booking, and planning. Rae can draft a complete workflow from a plain-language description. The team checks each item, makes manual edits, tests the client view, and publishes when ready.

Privacy and clarity

The event portal is specific to one event. A file or internal task in the event record is not necessarily visible to the client. The venue controls sharing and should preview the client view before inviting anyone. When an existing event needs a template change, the team reviews the effect on that event separately.

A good first step

Choose one common event type and list the three to five things every client needs to do or know. Build that journey in a draft template, test it with a sample event, and adjust the wording and due dates before publishing.

Try this in Releventful

  1. Open the Main Menu

  2. Click Automations

  3. Click Manage Portal Templates, under Portal Template Workflow Automations

  4. Select your Event Type

  5. Click Edit Workflow

  6. Click Draft Changes

  7. Click Create a Draft, or choose a saved draft

  8. Navigate to Your Draft Timeline

  9. Click + Add Workflow

  10. Click Create with Rae

  11. Describe the tasks and forms needed for the client workflow

  12. Click Build Draft with Rae

  13. Select each timeline item to edit it

  14. Click Save Draft

  15. Click Try the Client Portal

  16. Click Review Event Impact

  17. Click Publish

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