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How Clients Make Payments

Learn how clients make payments through their invoice and how to confirm the payment status and updated balance in Releventful.

Written by Naomi Sherman

Share the payment link or invoice with the client and ask them to complete the available payment method. Confirm the result in the event.

Why this matters

The event invoice brings together what the client owes, what was requested, and what was received. Review the balance and provider result before changing a schedule, recording a payment, or promising a refund.

Before you start

Open the correct event and invoice. Confirm the existing balance and any recorded payments.

In Releventful

  1. Ask the client to open the payment link on their invoice and click Pay for the due installment.

  2. Have them choose an available method and complete checkout; the client should keep the checkout confirmation.

  3. Open the event's Payments area and verify the provider status and balance before marking the installment paid.

A useful decision

A manually recorded payment updates an invoice record but does not charge a card. Auto-pay requires an eligible authorized payment method; a reminder asks for action instead of collecting money.

Check the result

Review the updated invoice, payment schedule, and client balance. Confirm live payment or refund results with the provider.

Important to know

Editing an invoice record is different from collecting or returning money. Confirm online payment or refund results with the configured provider.

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