Block dates or times when the team is unavailable. Confirm a blocked period no longer appears as an open slot.
Why this matters
A bookable time depends on the host's hours, time zone, existing Releventful bookings, and any outside calendars the host chose to check. Test the client-facing slot before offering it.
Before you start
Check the team's time zone, assigned employee, Releventful calendar and any enabled outside-calendar checks before offering a time.
In Releventful
Navigate to the Calendar
Click Add
Click Date Hold or Date Block
Enter the relevant information
Click Save
Note: In Settings click on Rae AI and then click on Sales Guidance & Rules under Configure Rae. Here you can check the saved settings for that date and confirm the unavailable slot is absent.
A useful decision
Outside calendar connections check busy times only on selected calendars. If the check is required but the connection is unavailable, booking pauses; reconnect it or change the setting, then test again.
Check the result
Check the appointment in the calendar and tell the client the confirmed time and location.
Important to know
The iCalendar link is a viewing feed. Google or Outlook busy times affect booking only when the host connects and selects calendars under Your appointment calendars and enables the check.