Availability combines Releventful working hours, blocked times, appointments and selected outside calendars. Recheck a slot when confirming.
Why this matters
A bookable time depends on the host's hours, time zone, existing Releventful bookings, and any outside calendars the host chose to check. Test the client-facing slot before offering it.
Before you start
Check the team's time zone, assigned employee, Releventful calendar and any enabled outside-calendar checks before offering a time.
In Releventful
Click Settings
Click Rae AI
Click Sales Guidance & Rules under Configure Rae
Check the appointment host, time zone and saved appointment hours
Check your appointment calendars by navigating to Settings, then My Settings and Appointment Calendars.
New Rae appointments are saved in Releventful and copied to your primary calendar. Date and time changes sync in both directions, usually within a few minutes. Cancelling a linked appointment cancels its copy.
Releventful emails the booking confirmation. Your connected calendar adds the lead as a guest and sends a calendar invitation, including updates when the time changes or the appointment is cancelled.
Connect one provider at a time and choose up to 10 calendars to check. To switch providers, disconnect first, then connect the replacement and save its calendar settings. You can enable conflict checks and select calendars, or leave checks off. Saving replaces checks for the disconnected provider. Existing appointments stay linked to their original calendar and stop syncing while that account is disconnected.
How to make the most of this step
Check the appointment in the calendar and tell the client the confirmed time and location. It is best practice to preview one free slot and one busy slow before offering an appointment to clients.
Important to know
The iCalendar link is a viewing feed. Google or Outlook busy times affect booking only when the host connects and selects calendars under Your appointment calendars and enables the check.