We’re here to ensure your experience with Releventful is smooth, supported, and transparent. Below is a quick overview of where to go and what to expect when it comes to support, product updates, and more.
🚀 Onboarding & Implementation Support
Throughout the onboarding and implementation process, our team is here to provide hands-on support—from account setup to training. You’ll be paired with a dedicated onboarding specialist who will serve as your main point of contact and resource during this time.
For guidance on how to get the most out of your onboarding experience, and how to ask questions when they arise, check out the article linked below:
📖 More about onboarding support
🧑💻 Ongoing Support | We’re Here When You Need Us
Once you’ve completed onboarding and implementation, our support doesn’t stop there. We’re here to help you every step of the way with a combination of self-serve resources and responsive support channels.
Here’s how you can get help anytime:
📚 Online Help Center – Access a library of step-by-step articles
▶️ Online Training Center - Access a library of helpful tutorial resources
💬 Chat Support – Reach out to our team directly through the Releventful Assist in-app chat for quick assistance via the icon in the lower right-hand corner of the page
Learn more about how to make the most of these resources and how to connect with chat support here:
📖 Using Releventful Support
💡 Submitting Feature Requests
Have an idea to make Releventful even better? We want to hear it!
Feature requests can be submitted directly via the Releventful Assist icon in the lower right-hand corner of the page
All feedback is reviewed by our product team
We prioritize based on value, impact, and feasibility
📖 How to submit a feature request
📉 Releventful Downtime & System Status
We monitor our platform 24/7 and aim to be as transparent as possible when issues arise.
Check live system status and incidents anytime
📖 View system status page
🛠️ Product Updates & Fixes
Releventful is continuously improving to enhance your experience. We release updates and bug fixes on a rolling basis, typically outside of operating hours to avoid disrupting your workflow.
📅 Want to know when updates are planned?
📖 View our update schedule
🚀 New Features & Release Notes
Stay up to date with what’s coming next and what’s just been released.
What’s Coming: Get a preview of upcoming features and enhancements.
Release Notes: Explore detailed notes on recent improvements, bug fixes, and new tools.
Need help right now? Reach out to us via the Releventful Assist icon—we're always happy to assist.