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Releventful Support Overview

Releventful online chat support and the video resource library are only extended to specific members of your team.

Naomi Sherman avatar
Written by Naomi Sherman
Updated over 11 months ago

The Releventful team is here to support you in all areas of of the system! From our step-by-step onboarding plan, to continued support and guidance post-onboarding, our team strives to provide you with quality resources to assist you when you have questions about the system.

Our team is hard at work updating existing content, and providing new and enhanced resources to ensure you are equipped to utilize Releventful and take advantage of all of the tools and features available to you.

Releventful support consists of the following resources:

  • These help articles are organized by topic to easily guide you to the answer you are looking for quickly. These articles are available to all of your team members.

  • Browse our video resource library for training tutorials on all aspects of the system's features and tools.

  • Online Chat Support

    Our online chat support is supported 24/7 by Fin, our AI assistant. A real human can talk to you between regular office hours, 8am to 5pm eastern time, Monday through Friday.

Our online knowledgebase help articles are available to your entire team at large. All members of your team have access to this library to find help articles on areas they need training on, and to find answers to a lot of common questions.

The tutorial video resource library and our online chat support is only extended to specific members of your team. This level of support is available to your team members that fall within one of the following assigned user roles within their Releventful account:

  • Account Owner

  • Admin

  • Sales

  • Invoice

Team members that have one of the other roles available in the system (contractor, event, calendar, scheduling), will not be able to utilize our online support chat or browse our tutorial library.

We recommend that teams members not included in the elevated support access coordinate with you if they run into difficulties with the system and require extended support. You can further educate them on the system and/or be a liaison between them and the Releventful support team if further assistance is required.

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