Check the payment record before deciding how to collect an amount that was not successfully paid.
Steps
Open Notifications and review any automatic-payment failure notice you have received.
Open the related invoice and payment to check its current status, amount and recorded reason.
If the payment is failed, review the reason and choose the supported client retry or payment-method update path.
If it is processing or the result is unclear, check the transaction before requesting another charge or contact the team for help.
A notice is not the whole transaction record
Which team members receive emails or in-app notices depends on access and notification preferences. A provider may not supply a detailed reason in every case. Processing is not the same as failed, and paid is not the same as deposited to your bank.
When asking for help
Include the invoice/payment reference and what you see in the status. Do not send card numbers, bank details or passwords in chat.