Event Communication

The Releventful client & vendor portal is designed specifically for the event industry to simplify event communication and to solve common problems that occur in events.

One Version of the Truth | Managing Client & Vendor Communication

For an event, you are often tasked with communicating with multiple vendors and multiple clients to coordinate your business activities. Should there be a breakdown in any one of the streams of communication between your clients or vendors this could result in broken promises, strained client/vendor relations and additional effort required by you and your team to ensure that all of the details of the event are communicated correctly among all involved parties.

With Releventful, all client & vendor communication that originates from Releventful will be stored and archived in the event as one single version of the truth to avoid these timely and costly breakdowns of communication.

Releventful’s Business Communication Platform | Managing Your Business Communication

As an event business owner, establishing your brand, your mission and your company values are some of the first things that you do. Your mission and your company values drive your business culture and how you communicate with your client.

With Releventful’s Business Communication Platform, you can create a team for each of your events where you or designated admins will have access to view & monitor all communication that your employees are having with your clients & vendors.

Being able to view & monitor all event communication

  • Allows you to ensure your mission and your company values are being upheld by your employees

  • Allows you to address any communication issues in a timely fashion

  • Allows you to seamlessly transition an event to another employee

  • Quickly gets your event team on the same page


Creating an Event Message

  1. In the portal click Messages to open the Message management screen

  2. Click New Message

  3. Enter a Subject

  4. In the To text area, type in the name of the person or business you would like to send the message to

  5. Enter your message in the text area

  6. Click Send to send the email immediately or Save to save it for later

Load a Message from a Template

To use an existing email template, click Choose Template and click on the template you would like to use.

I do not see the person or business I would like to send the message to

To add a new contact to the portal

  1. Click on Contacts in the portal home screen

  2. Click Manage Contacts

Contact Options

  • To add another client, choose Add Client

  • To add another business or person to the event, choose Add Contact

How do I send an email ONLY to my employees on the event?

  1. In the portal click Messages to open the Message management screen

  2. Click New Message

  3. Enter a Subject

  4. In the To text area, type in your business name and choose your business. This will automatically create an email for all of the employees you have added to the event.

  5. Enter your message in the text area

  6. Click Send to send the email immediately or Save to save it for later


Opting Out of Event Emails

If you do not want to receive emails notifications for an event

In the portal home screen, click the Settings button (icon shown above) and choose

Email Settings

  1. In the I want to be emailed updates for this event dropdown menu, choose No


Opting Out of All Event Emails

If you do not want to receive any email notifications for ANY event

  1. Click on Settings in the side navigation (icon shown above)

  2. Click on Communication Preferences

  3. Uncheck the Enable email notification for all events checkbox

ℹ️ Note: even if this setting is off, you can still go into any event and opt-in to receiving emails for those specific events.

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