Check a processing payment before sending another request. Resetting its status or creating another charge too soon can collect money twice.
Open the event from Search Events or from Dashboard, using Calendar or Pipeline. Open its invoice from Financials, or choose Edit Invoice from the lead details action bar. Select the intended invoice if more than one exists.
Open the payment and identify the original provider attempt.
Check the provider for success, failure, required action or an attempt still in progress.
If still active or uncertain, investigate it. Do not manually change it to Not Paid as a general retry method.
Only arrange a fresh attempt after confirming the original will not collect money. If provider and invoice statuses differ, give Releventful support their references to review.
Never share payment credentials or private verification links in support messages. See Stripe statuses or Releventful Pay processing.