Use Rae to understand a failed payment, then use the invoice and payment provider result to decide whether another request or schedule correction is needed.
Before you start
Open the correct event invoice and identify the failed payment and any later attempts.
In Releventful
From the event side panel, open Financials, the invoice, then the failed payment. Read its provider result, amount, date, and current invoice balance.
Use Rae payment guidance, where available, to explain the status. Compare its suggestion with the provider result and the payment schedule.
If the request itself is wrong, open the invoice or schedule editor, correct the amount or date, and save. If a retry is appropriate, use the available payment request action after confirming that no later payment succeeded.
Reopen Payments and the provider status. Contact the client only after you know whether money moved and what remains due.