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Quick-Close Invoicing Settings

Manage Your Settings

Written by Erin Pender

Understanding Quick-Close Invoicing

Quick-Close Invoicing brings the documents and actions a client needs into one guided process. Depending on how an invoice is configured, the client can review a proposal, sign a contract, view an invoice, and make a payment without navigating through separate systems.

An event can contain multiple invoices. Each invoice has its own Quick-Close configuration and may have its own proposal, contract, and payment options. For example, one invoice on an event may begin with a proposal, while another invoice may be sent directly to the client without one.

This article explains how Quick-Close works, where to find its settings, and how proposals and invoices change as the client moves through the booking process.

How Quick-Close Works

Think of Quick-Close as the client’s path through a specific invoice and its related documents.

A typical workflow may include:

  1. Proposal: The client reviews the proposed services, pricing, and available selections.

  2. Contract: The client reviews and signs your agreement.

  3. Invoice: The client reviews the charges.

  4. Payment: The client submits a payment when online payments are enabled.

You decide which steps are included for each invoice. For example, one invoice may include a proposal, contract, invoice, and payment, while another invoice on the same event may include only an invoice and payment.

Quick-Close keeps the selected steps connected so the client can move naturally from one part of that invoice’s booking process to the next.

Where to Find Quick-Close Settings

Quick-Close is managed separately for each invoice.

To open it:

  1. Open the event in Releventful.

  2. Select Financials from the event navigation.

  3. Click Open on the the invoice you want to work with.

  4. Use the Quick-Close options on the left side of the editor to choose which parts of the workflow the client will see for that invoice.

The documents and editing options available depend on how the selected invoice is configured and whether its proposal has been accepted.

Understanding the Active Document

For an invoice that includes a proposal, Releventful separates the proposal from the invoice. This allows you to prepare and revise an offer before the client accepts it.

Before the Client Accepts the Proposal

The proposal associated with the selected invoice is the active document.

Changes to proposed items, quantities, pricing, or available selections should be made on the proposal. The invoice does not become the primary document for editing until the client accepts the offer.

After the Client Accepts the Proposal

The invoice becomes the active document.

You can then make any necessary post-acceptance changes on the invoice. The accepted proposal remains available as a record of the items and selections the client originally approved.

When the Selected Invoice Does Not Include a Proposal

An invoice does not have to include a proposal.

If the selected invoice is configured without a proposal, the invoice is the active document from the beginning. You can select the invoice and make changes without waiting for a proposal to be accepted.

This applies only to the invoice you are currently editing. Other invoices on the same event may still have their own proposals.

Opening the Proposal or Invoice

In the Invoice Editor, select the document you want to work with.

  • Select Proposal when the selected invoice includes a proposal that has not yet been accepted.

  • Select Invoice when the selected invoice does not include a proposal or when its proposal has already been accepted.

The screen that opens when you select a proposal depends on whether it is a line-item proposal or a proposal template.

Line-Item Proposals

A line-item proposal is created and managed directly in the Invoice Editor. It is designed to support detailed proposals with robust editing tools, making it well suited for catering, venues, event services, and other businesses that need to manage complex items, packages, quantities, and pricing.

When you select an active line-item proposal, Releventful opens the line-item editor.

From this screen, you can:

  • Add, remove, and modify proposal items.

  • Adjust quantities, pricing, descriptions, and other item details.

  • Apply line-item templates dynamically while building the proposal.

  • Reorder items using drag-and-drop editing.

  • Use quick-editing tools to make changes efficiently.

  • Edit the proposal and view your changes side by side as you work.

  • Open the Settings tab to control how the proposal is presented to the client.

The line-item editor allows you to build and revise the proposal while seeing how your changes will appear. The Settings tab is available for line-item proposals and invoices.

Proposal Templates

A proposal template provides a more customized proposal experience. It can be used when you want to control the proposal’s layout or allow the client to choose from specific items and options.

When you select a proposal that uses a proposal template, Releventful opens the proposal template editor instead of the line-item proposal editor.

Use the proposal template editor to:

  • Arrange the proposal’s sections and layout.

  • Decide how information is presented.

  • Configure which items the client can select.

  • Define the criteria that control the client’s available choices.

  • Review the experience the client will receive.

The standard Settings tab is not available in the proposal template editor. That tab is only used for line-item proposals and invoices.

After the client accepts a template-based proposal, its associated invoice becomes active and the invoice’s Settings tab becomes available.

Finding the Settings Tab

The Settings tab controls how a line-item proposal or invoice is presented to the client.

To find it:

  1. Open the event.

  2. Select Invoice from the event navigation.

  3. Select the invoice you want to edit.

  4. Open the Invoice Editor.

  5. Select the active document:

    • Select Proposal if the invoice has an unaccepted line-item proposal.

    • Select Invoice if the invoice does not include a proposal or its proposal has been accepted.

  6. Select the Settings tab on the document screen.

If selecting the proposal opens the proposal template editor, that invoice is using a proposal template. Use the template editor to control the proposal’s layout and selection options.

Proposal and Invoice Display Settings

The following settings help you decide what information appears on a line-item proposal or invoice.

Show Event Information

Displays information about the event, such as its name, date, time, or location.

Enable this setting when you want the client to confirm that the document is connected to the correct event.

Show Business Information

Displays your business information on the document.

This helps the client identify which business provided the proposal or invoice and may include your business name and contact information.

Description

Provides an internal description for your staff.

This field can be used to add internal context about the document or its purpose. The description is not displayed to the client.

Proposal Notes

Displays additional notes to the client on the proposal.

Proposal notes are useful for information that does not belong on an individual line item, such as:

  • Instructions for reviewing the proposal.

  • Details about available packages.

  • Important policies or limitations.

  • Additional information about pricing.

  • A message explaining what the client should do next.

Because these notes are client-facing, review them before publishing the proposal.

Choosing What the Client Can Access

The Quick-Close options determine which documents and actions are included for the selected invoice.

Show Invoice

Allows the client to view the invoice and the amount due.

Enable this option when the client should be able to review the charges associated with that invoice.

Show Contract

Allows the client to review and sign a contract associated with the invoice.

A contract template must be assigned before the contract can be included. Use this option when the client must agree to your terms before completing the process.

Show Payments

Allows the client to access the payment section for the invoice.

Enable this option when the client should be able to make a payment online. Available payment methods depend on your account’s payment configuration.

QuickBooks Sync

If you have connected your account with QuickBooks, QuickBooks Sync will display. Turning this on will sync the invoice to your connected QuickBooks Online account.

This is an internal accounting option. It does not add another step to the client’s Quick-Close experience.

Automating Contracts and Payments

Contracts and payments do not need to be configured manually for every invoice. Releventful Automations can prepare these steps for you based on your business process and the type of event being booked.

Automations can be used to:

  • Add the appropriate contract template to an invoice.

  • Apply a payment schedule automatically.

  • Request a series of payments from the client.

  • Update the event status and sales stage when the client signs the contract or makes a payment.

  • Continue the client into the next stage of your booking and planning process.

Combining Automations with Quick-Close helps create a consistent booking experience while reducing the number of steps your team must complete manually.

Publishing a Proposal

Preparing a proposal and publishing a proposal are two different steps.

While preparing the proposal, you can modify its items, layout, pricing, notes, and available selections. Publishing makes the proposal available for the client-review process.

Before publishing, confirm that:

  • The correct client is associated with the invoice.

  • The proposed items and pricing are correct.

  • The appropriate Quick-Close steps are enabled for that invoice.

  • The correct contract is assigned if one is required.

  • Online payments are configured if the client should pay online.

  • The expiration date is correct if the proposal should expire.

Publishing also allows Releventful to schedule any applicable proposal-expiration emails.

Proposal Expiration Dates

A proposal expiration date gives the client a clear deadline for accepting the proposal.

Expiration dates can be used with both line-item proposals and proposal templates.

Adding an Expiration Date

To add an expiration date:

  1. Open the event.

  2. Select Invoice from the event navigation.

  3. Select the invoice containing the proposal.

  4. Open the Invoice Editor.

  5. Locate the proposal expiration option in the Quick-Close settings.

  6. Select the date on which the proposal should expire.

  7. Save your changes.

  8. Publish the proposal when it is ready for the client.

If you add the expiration date before publishing, Releventful schedules the expiration notifications when the proposal is published.

The proposal must be published before expiration emails can be scheduled.

Proposal Expiration Emails

For a published proposal with an expiration date, Releventful normally schedules:

  • Proposal Expiring: Sent at approximately 9:00 AM three days before expiration.

  • Proposal Expired: Sent at approximately 9:00 AM on the expiration date.

The delivery time follows your account’s configured timezone.

These emails are also included in notification reporting so your team can review their status and delivery history.

What Happens When a Proposal Expires?

Once the expiration date is reached, the client can no longer accept or submit the proposal.

The client can still use the link in the expiration email to review the proposal. If the client wants to continue, they can contact your business. You can then extend the expiration date or make any necessary updates before asking the client to proceed.

The expiration applies only to that proposal. It does not expire other proposals or invoices on the same event.

What Happens If the Expiration Date Is Today?

If you set the expiration date to the current date:

  • Releventful does not schedule the three-day reminder because that reminder date has already passed.

  • The expiration email is scheduled for approximately 9:00 AM on the current date.

  • If it is already after 9:00 AM, the email will be picked up during the next notification-processing cycle.

What Happens If the Proposal Expires in Fewer Than Three Days?

If the expiration date is fewer than three days away, the three-day reminder is not scheduled because its normal delivery time has passed.

The expiration email is still scheduled for approximately 9:00 AM on the expiration date.

Changing an Expiration Date

When you change the expiration date, Releventful removes the pending expiration notifications for that proposal and creates a new schedule using the updated date.

For example:

  1. A proposal is scheduled to expire in four days.

  2. The three-day reminder is sent the next morning.

  3. You later move the expiration date forward by one day.

  4. Releventful recalculates the reminder dates.

  5. A new three-day reminder may be scheduled because the revised reminder falls on a different date.

  6. The expiration email is rescheduled for the new expiration date.

Emails that have already been sent remain in the notification history. Only notifications that have not yet been sent are replaced.

If you want to avoid sending another three-day reminder, update the expiration date before the original reminder is sent whenever possible.

Removing an Expiration Date

If the proposal should no longer expire, clear its expiration date and save the changes.

When the date is removed:

  • Pending expiration emails for that proposal are removed.

  • No additional expiration reminders are sent for that proposal.

  • Emails that were already sent remain in the notification history.

If you add a new expiration date later, Releventful creates a new notification schedule as long as the proposal is still published and has not been accepted.

When Expiration Emails Are No Longer Needed

Releventful prevents pending expiration emails from being sent when the related proposal is no longer eligible for them.

This may happen when:

  • The expiration date is removed.

  • The proposal is unpublished.

  • The client accepts the proposal.

  • The proposal is deleted.

  • The proposal is removed from that invoice’s Quick-Close workflow.

  • The client associated with the invoice is no longer available.

These safeguards apply to the individual proposal. They do not affect notifications for other proposals or invoices on the event.

Example Quick-Close Workflows

Because an event can contain multiple invoices, each invoice can follow a different workflow.

Invoice With a Full Booking Workflow

Use this workflow when the client must approve an offer, sign an agreement, and make a payment:

  1. The client reviews and accepts the proposal.

  2. The client reviews and signs the contract.

  3. The client views the associated invoice.

  4. The client submits the required payment.

Invoice With a Proposal but No Online Payment

Use this workflow when the client should approve the services but payment will be handled separately:

  1. The client reviews and accepts the proposal.

  2. The client signs the contract if required.

  3. The client views the associated invoice.

Invoice Without a Proposal

Use this workflow when a proposal is not needed for a particular invoice:

  1. The client views the invoice.

  2. The client submits payment if online payments are enabled.

The invoice is active immediately because that specific invoice does not have an associated proposal. Other invoices on the event may still include proposals.

If You Do Not See the Settings Tab

If the Settings tab is not visible, confirm which invoice and document you opened.

  • If the selected proposal uses a proposal template, Releventful opens the proposal template editor. The standard Settings tab is not available there.

  • If the proposal associated with the selected invoice has been accepted, open the invoice instead.

  • If the selected invoice does not include a proposal, open the invoice.

  • If the selected invoice has an unaccepted line-item proposal, select the proposal to access its Settings tab.

Before Sending Quick-Close to a Client

Use this checklist for each invoice before publishing or sharing its Quick-Close experience:

  • Confirm that you selected the correct invoice.

  • Confirm that the correct client is associated with the invoice.

  • Review all proposal or invoice items.

  • Confirm quantities, prices, taxes, fees, and discounts.

  • Review the proposal layout or display settings.

  • Confirm which Quick-Close steps are enabled.

  • Assign the correct contract if required.

  • Confirm that online payments are configured if applicable.

  • Review the proposal expiration date.

  • Preview the client experience.

  • Publish the proposal when everything is ready.

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