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Check Releventful platform status

Check the platform status when something appears unavailable so you can tell whether there is a wider service issue.

Written by Naomi Sherman

Check the platform status when something appears unavailable so you can tell whether there is a wider service issue.

Steps

  1. Open the Releventful support panel from the support button.

  2. Open the status information or follow the platform status link available there.

  3. Review the incident or maintenance details and the time of the latest update.

  4. If the status does not explain your problem, use Talk to the team to send the team the details.

Help the team investigate

Include what you were trying to do, what happened instead, the affected event or invoice where relevant, and an error message or screenshot. Do not include card details or passwords. A clear status page does not rule out an issue affecting an individual account.

Related guidance

Open the status page directly

Go to Releventful platform status. The support panel also shows a Releventful app status card with a View status page link.

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