A website visitor may have a question about your services or an event date before they are ready to fill out a form. Rae Website Chat gives that person a way to ask, explore, and take a next step while they are on your site.
Answer questions using your business information
Your team chooses the service details, policies, and other sales information Rae may use. Rae can answer common questions, ask about the visitor’s event, and guide them toward an inquiry when there is a fit. When a question needs a personal answer, the visitor can request help from your team.
Help visitors take the next step
Depending on your setup, Rae can carry information from a conversation into an inquiry form or offer available appointment times. The visitor confirms an appointment before it is booked. A date or room check during the conversation does not reserve the event.
Your team can review conversations that need attention in Rae Inbox. A completed inquiry can create a lead and event through your normal submission or approval process, allowing staff to continue the conversation with its context.
Decide how the experience works
You control the greeting, questions, lead requirements, appointment options, and when Rae should hand a conversation to a person. Your team can test the experience before publishing it on your website. Availability depends on your Releventful plan or trial.
For the broader sales process, read How event businesses can follow up with leads without losing the personal touch.
Already a customer? Sign in for Understand Rae Website Chat and the setup guides.